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I also want some more apps on my 55WA. Apps like viaplay and plex media player. Nobody-in-parti cular. May October Hi all!

Any news about it? Hi, Any news about what? Find a Store Find a Store Search. United Kingdom. Visit us on Facebook. Follow us on Twitter. Visit us on Twitter. If I push the remote buttons they flash for just a second and it goes back to cable.

Ive spoken to online support with absolutely no help. Has anyone seen this, and is there a fix or will I end up in months of warranty battles? I have sent you a private message, kindly check your community inbox. Similar question - I tried to update it says the firmware is 4.

Network is working fine for other apps on the TV, though Same here Similar question - I tried to update multiple times but I get an error that the update data cannot be found.

Network is working fine for other apps on the TV. I tried to update many time to do it with option of automatic update but never worked! Finally i did the update with the USB and bingo!!!!! It was back to life in 30 mins. However please please make sure you are updating the firmware which is compatible with your TV model This is very very important.

Download from SONY website only! I, too am having the same problem with this TV. The point here is that although you can update via USB, the TV is supposed to update via the network if you choose that option. It is not working correctly if it does not. Zac the Moderator - how about sharing the info with the rest of us that are having this issue.

Im Having the same problem. Cant get help on how to fix it. You may check the helpful links below:. Internet is fine. Sony rep directed me to this page saying it would be easy to get an answer. I'm 70, tech ignorant and it is NOT! This happened the day after Spectrum went full digital but they claim they are not the problem! Kindly send me a private message and include your case number if any so I can check your file. We are sorry for the inconvenience this caused you.

Can you provide me the model number of your TV? Have you tried updating the software version of your TV? If yes, when did you performed the update? I haven't been able to update my TV since last year. I've tried to resolve the problem when my TV was under warranty and no one was able to help. Every time a new update is released, I try again. Is there a patch, special firmware that will help. Our apologies for the inconvenience that this may have caused. The latest software version of this model was released The Software version is 6.

The unit will enhance once you update it. Thank you for replying, but my problem is my TV not updating at all. I've come here for answers, called Sony within my warranty and no one helped.

I paid good money for this TV when it came out and I'm really disappointed I can't enjoy the new features from the updates. Am I really the only one with this problem? Before you ask, yes its a fat32 usb drive, yes I tried factory reset soft and hard, and automatic update will go on forever with no results. Can anyone suggest a solution? We apologize for the inconvenience.

It seems it already needs to be serviced. Kindly refer to our eservice website at:. Hello, I am having the same problem, I've contacted customer service via chat and even had a "advanced tech" give me a call back without finding a solution other than a service call at my expense. My Tv is set to automatic updates as well and is still saying there are no updates.

I tried the usb method on several different usb drives and even downloaded the software on 4 different computers and it's still a no go.

I have the XBR55xe model that I bought in September of and called about the issue with the latest update November of I was met with the whole "out of warranty out of luck" speech. The unit was just 2 months out of warranty and I couldn't get any help. My tv is stuck on software version: PKG0. I'm am tech savvy, I have a degree in computer science and have been working with computer hardware and software for 20 years.

I Why do I have to pay for a service call, just instruct me on how to access the service screen and email me the recovery software package. I'm glad to see someone else is having this problem.

I did contact Sony through chat and called them while I was in warranty. They told me to wait until another update was available, which I did. The results were the same, won't update.

Now I'm told I have to pay to service my TV which should have been told to me while I was still in warranty. I find this very unprofessional. If there is a patch , or something else that can be done, I would appreciate it. We appreciate your feedback regarding this issue. Please send us a private message, we need to know and check your case number regarding this issue. Thank you. I too have the same problem.

It is currently showing PKG0. I have tried to update through the Internet using the System Software update of the TV, but I keep getting a message that says "Your software is up-to-date". I know a new version 6. I downloaded this version and tried to install manually through USB per the directions.

Once the USB is inserted, the TV realizes that there is a new version and begins the installation process. It goes for about 5 minutes with the installation progress bar moving along.

Then it reboots and it comes back with a message that says the "Update was installed successfully. Please remove the USB drive". However, the update did not take and it still shows PKG0. This is driving me NUTS! It's always the same process and the same result! I have reset the data on the TV with same result. Said my TV is not Android and so can't update apps. I find that hard to believe.

Then told me to refresh content. That did nothing. We regret to hear that this unit failed to meet your expectations. The available applications that is installed on this TV depends on the current SW version installed on it. Every app is pre-installed and cannot be removed and also, since it doesn't have a Google Playstore, you can't install additional or custom apps. You can visit the link below to check out our Android television and look for the models that starts with XBR:.

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